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Refund and Cancellation Policy

This policy applies to every subscription of the BeepMi platform, operated by BEEPMI LTDA (Brazilian company registry CNPJ 57.732.293/0001-19).

1. How to cancel

• Inside the platform: Subscription menu → Cancel subscription. Cancellation is immediate and confirmed by email.
• By email: write to suporte@beepmi.com from the email registered on the account. We reply within 1 business day.
• Cancelling stops future renewals. Access continues until the end of the period already paid; there is no penalty or lock-in.

2. Automatic monthly renewal

• All plans renew automatically every 30 days at the contracted price, on the registered credit card or via Pix (for Pix subscriptions we send the charge before the due date).
• Any price change is announced by email at least 30 days in advance and applies only from the next renewal.
• If a card renewal is declined, the account gets limited access until it is settled; nothing is charged twice.

3. Right of withdrawal (7 days)

• On the first purchase you may withdraw within 7 calendar days of payment, with no justification, and receive a full refund (Brazilian Consumer Code, art. 49).
• The request can be made inside the platform or by email within that period.

4. Refunds in other situations

• Duplicate charge or wrong amount: full refund of the difference, no minimum period.
• Serious platform failure preventing use for more than 72 consecutive hours in the paid period: refund proportional to the affected days.
• Outside the 7-day period and the cases above, cancellation does not refund the current period; access continues until the end of the paid cycle.
• Accounts terminated for fraud, use of third-party cards or violation of the Terms of Use are not eligible for refunds.

5. Refund timing and method

• Refunds are processed within 5 business days after the request is approved.
• Credit card: the reversal is posted on the same or the next statement, depending on your card's closing date (the issuer may take up to 2 statements to show it).
• Pix: returned to the originating Pix key or account within 5 business days.

6. How to request

• Email: suporte@beepmi.com, with the account email and the reason. We confirm receipt within 1 business day.
• Support hours: Monday to Friday, 9 am to 6 pm (Brasília time, UTC-3).
• If you are considering a chargeback with your bank, contact us first: legitimate refunds are resolved directly and faster.

Last updated: October 24, 2026